Spa Etiquette

The members of our staff have dedicated their life to promoting well being and caring for others. We want each guest to go home satisfied, we ask that these few, but important rules of Spa Etiquette be observed and appreciated:

Ensure a relaxing atmosphere
To ensure a relaxing atmosphere for all of our guests we ask that you: Turn off cell phones and pagers.

Use a "spa voice"
Our spa is a place where many guests appreciate a much-needed private moment to read, meditate or simply to relax.

Returns / Exchanges  
Skin Care: You may receive a full credit within 10 days of purchase.
Gift Certificates: Are non-refundable but are fully transferable.

Methods of payment 
We accept cash, debit, Visa, MasterCard, American Express and Panorea Skin + Spa Gift Certificates / Cards. Service prices are subject to change without notice. Treatment times are approximate. Gratuities are not included in the service price.

Valuables 
We request that you leave all valuables at home. We are not responsible for any lost or stolen items.

We love kids, but... 
The spa is a place where Moms & Dads come to rest and recharge their batteries. So please, make arrangements in advance and come enjoy the Spa without your little ones. Children under the age of 13 will not be permitted in the spa, unless they are having services.

Spa Arrivals/Arriving Late 
Please arrive 10 minutes prior to your appointment, so that we may begin your treatment on time. Your time is important to us and we are committed to offering our guests fantastic service. As a courtesy to our other guests, If you arrive late for your appointment, we may have to customize your treatment to fit in the allotted time or reschedule your appointment.

Privacy 
During treatments, your body will be draped with sheets or towels to ensure your privacy. However, because your relaxation and enjoyment is our number one priority, please feel free to leave on as much clothing as makes you feel comfortable.

Our Policies 
At the time of your reservation we require a credit card number, otherwise your appointment cannot be booked. When you reserve your time with us and you need to cancel, as a courtesy to our therapists and to our other guests, we require a minimum of 24 hours notice to cancel the appointment. If for any reason you need to change or cancel your reservation with us, you must do this by phone. Leaving a message or sending an email will not be accepted. For any one or more services a fee of 50% will be applied. For spa packages 50% of the package will be applied. For all no shows 100% of the service/package will be applied
We do understand that things "come up". If we can fill the appointment time, you won’t be billed at all.